"Where is the life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?" - T.S. Eliot
At a certain level,Dialogue Gap reads more like a textbook than the standard management "how-to" book, (for example, The Truth About Managing People) so it may put off readers who are used to a more practical than theoretical approach. Admittedly, Nixon can come off a little preachy at times, perhaps forgetting who his target audience may be. But this does not negate the importance and relevance of his message: that in our seemingly endless quest for increasing amounts of information, our ability to communicate (or dialog) is decreasing to a 140 character limit.
"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." - Sydney J. Harris
Peter Nixon gives us a prescription for getting through - put down the cell phones, turn off the computer, and TALK. Revolutionary ... and simple. All it takes is a complete change of mindset. Give it a try.